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Privacy Policy — Melbet

Melbet values your privacy and is committed to protecting the personal information of all users on our platform. This Privacy Policy explains how we collect, use, store, and share your data when you access our betting and gaming services. By using the Melbet platform, you acknowledge that you have read and understood the practices described in this document.

Introduction

Pelican Entertainment B.V., the operator of Melbet, processes personal data in accordance with applicable data protection regulations and the requirements of our Curacao eGaming license (OGL/2024/561/0554) issued by Antillephone N.V. This policy applies to all users who access Melbet through our website, mobile applications, or any other digital channel. Furthermore, it covers data collected from players in Ecuador and all other jurisdictions where Melbet operates.

We encourage you to read this policy carefully before creating an account or using our services. If you have any questions about our data practices, our support team is available 24/7 to provide clarification. Moreover, we update this policy periodically to reflect changes in regulations, technology, or our business practices.

Data We Collect

Melbet collects several categories of information necessary to provide our services, comply with regulatory requirements, and improve the user experience. The data we gather depends on how you interact with our platform and which services you use. Below, we outline the specific types of data collected across three primary categories.

Personal Data

During the registration and verification process, we collect identifying information such as your full name, date of birth, nationality, and residential address. We also collect your email address and phone number for account communication purposes. Additionally, copies of government-issued identification documents are required as part of the KYC verification process mandated by our license. This data enables us to verify your identity, confirm your eligibility, and comply with anti-money laundering regulations.

Financial Data

When you make deposits or withdrawals, Melbet processes financial information including payment method details, transaction amounts in USD or other currencies, and transaction histories. For cryptocurrency transactions, we record wallet addresses and blockchain transaction identifiers. However, we do not store complete credit or debit card numbers on our servers, as these are processed through secure third-party payment providers. This approach minimizes the risk of unauthorized access to sensitive financial information.

Technical Data

Our platform automatically collects technical data when you access Melbet, including your IP address, device type, operating system, and browser information. We also gather data about your browsing behavior on our site, such as pages visited, games played, and session duration. Consequently, this information helps us optimize platform performance, detect fraudulent activity, and personalize your user experience. Technical data collection occurs through cookies and similar tracking technologies described later in this policy.

How We Use Your Data

Melbet uses the collected data for several essential purposes directly related to providing and improving our services. First, we use personal and financial data to manage your account, process transactions, and fulfill our contractual obligations. Second, we use your information to comply with legal and regulatory requirements, including KYC verification and anti-money laundering procedures.

In addition, we analyze aggregated and anonymized data to improve our platform features, game selection, and overall user experience. We may also use your contact information to send service-related communications such as account updates, security alerts, and important policy changes. Furthermore, with your consent, we may send promotional communications about bonuses, new games, or special offers relevant to your interests.

Legal Basis for Processing

Melbet processes your personal data based on several legal grounds depending on the specific purpose. Contractual necessity applies when processing is required to provide the services you requested, such as managing your account and processing bets. Legal obligation applies when we must comply with regulatory requirements, including KYC procedures and financial reporting mandates.

Legitimate interest serves as the basis for processing aimed at improving platform security, preventing fraud, and enhancing service quality. Consent applies to optional processing activities such as marketing communications and certain cookie usage. Moreover, you have the right to withdraw your consent at any time without affecting the lawfulness of processing conducted prior to withdrawal.

Data Sharing With Third Parties

Melbet shares personal data with third parties only when necessary and in accordance with applicable data protection principles. Payment processors receive financial data required to complete deposits and withdrawals in USD and other currencies. Similarly, game providers may receive limited technical data necessary to deliver their gaming content on our platform.

Regulatory authorities may request access to user data as part of compliance investigations or audits mandated by our Curacao eGaming license. We may also share data with professional advisors such as legal counsel and auditors when required. However, Melbet never sells personal data to third parties for marketing purposes. All third-party recipients are bound by contractual obligations to protect your data and use it only for the specified purposes.

Cookies and Tracking Technologies

Melbet uses cookies and similar technologies to ensure the proper functioning of our platform and to enhance your browsing experience. Essential cookies are necessary for basic site operations such as maintaining your login session and processing transactions. Functional cookies remember your preferences, such as language settings and display options.

Analytics cookies help us understand how users interact with our platform, which pages are most visited, and where we can improve the experience. Marketing cookies may be used to deliver relevant promotional content based on your browsing behavior. For detailed information about the cookies we use and how to manage them, please refer to our separate Cookie Policy.

Data Security

Melbet implements robust technical and organizational measures to protect your personal data against unauthorized access, loss, or destruction. All data transmissions between your device and our servers are encrypted using SSL technology. Additionally, we store sensitive information on secure servers with restricted access controls, firewalls, and intrusion detection systems.

Our security protocols include regular vulnerability assessments, penetration testing, and staff training on data protection best practices. Player funds are held in segregated accounts, separate from the company’s operational finances. Despite these comprehensive measures, no system can guarantee absolute security. Therefore, we encourage users to protect their account credentials and enable available security features such as strong passwords.

Data Retention

Melbet retains personal data for as long as necessary to fulfill the purposes described in this policy and to comply with legal obligations. Account information is maintained for the duration of your active relationship with the platform. After account closure, we retain certain data for the period required by our regulatory obligations, which typically ranges from five to ten years.

Transaction records and verification documents are retained as required by anti-money laundering regulations and our license conditions. Technical data such as server logs may be retained for shorter periods unless needed for ongoing security investigations. When the retention period expires, we securely delete or anonymize the data so that it can no longer be associated with your identity.

Your Rights

As a Melbet user, you have several rights regarding your personal data. These rights may vary depending on your jurisdiction and applicable local regulations. To exercise any of the following rights, please contact our support team through live chat or email.

We aim to respond to all data rights requests within 30 calendar days of receipt. In certain situations, we may need to verify your identity before processing the request. Furthermore, some requests may be subject to exceptions where we are legally required to retain or continue processing certain data.

Changes to This Policy

Melbet reserves the right to update this Privacy Policy at any time to reflect changes in our practices, technology, or legal requirements. We will notify you of significant changes through email, in-platform notifications, or prominent notices on our website. Therefore, we recommend reviewing this policy periodically to stay informed about how we protect your data.

The date of the most recent update will always appear at the top or bottom of this document. Continued use of Melbet services after a policy update constitutes acceptance of the revised terms. However, for material changes that significantly affect your rights, we will seek your explicit consent where required by applicable law.

Contact Information

If you have questions, concerns, or requests related to this Privacy Policy or the handling of your personal data, please contact our support team. Melbet customer support is available 24 hours a day, 7 days a week through live chat and email in more than 30 languages. Moreover, Ecuadorian users can reach our team at any time for assistance with data-related inquiries or to exercise their privacy rights.

Melbet remains firmly committed to protecting your personal data and maintaining transparency in all our data processing activities. Our privacy practices are guided by regulatory requirements, industry best practices, and a genuine respect for your right to privacy. Ultimately, we believe that trust is built through responsible data handling, and we continuously work to uphold the highest standards of data protection for every user on our platform.